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Effective Date: December 14, 2022

This Privacy Policy applies to information about you that 23 Restaurant Services, LLC may obtain when you visit our websites including,, (collectively, the “Sites”); or connect to the WiFi in our locations (the Sites, and WiFi are collectively referred to as the “Services” in this Policy). This Privacy Policy describes how we may collect, use, or share information about you; your choices regarding our use of your information; how we safeguard such information; and how you may contact us regarding our privacy practices.

Collection of personal information

Information you provide.

We may obtain information that you provide directly to us through the Services when, for example, you create an account, submit an order, look up nearby restaurants, make a reservation, sign up for special offers, fill out a contact form, submit an order for a gift card, log in to a Wi-Fi network in one of our restaurants, or otherwise interact with the Services. The information we obtain may include personal information, which is information that can be used to identify you individually, such as your name, address, email address, phone number, date of birth, company affiliation, payment information, or geolocation.

Information collected automatically.

We also may collect certain information about you automatically using various tools and technologies such as cookies and web server logs whenever you interact with the Services. Information collected in this manner may include IP addresses, device identifiers, device model, device carrier information, software version, browser characteristics, operating system details, language preferences, referring URLs, length of visits, MAC address and pages viewed.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your hard drive as an anonymous tag that identifies your computer. Many web browsers are set to accept cookies by default, but you may be able to set your browser to notify you before you receive a cookie or to remove or reject cookies. Please note that if you disable cookies, you may not be able to use certain features of the Sites or other websites and disabling cookies may invalidate opt-outs that rely on cookies to function.

We may combine certain automatically collected information with other information we obtain about you, which may include data we obtain from third parties.

Please note that we or third parties may collect personal information about your online activities over time and across different devices and online properties when you use the Services.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Sites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit

Information obtained from other parties.

Our service providers may provide us with personal information that you submit to them. For example, if you apply for a job using the career portal, purchase a gift card, order catering, provide feedback on a recent visit, make a reservation, place an order with a delivery service, or log in to our restaurant Wi-Fi networks using your social media account, you may submit personal information to one or more of our service providers that may share your information with us. We may combine information that we have about you with information we obtain from other parties. When you submit information to another party, you are subject to that third party’s terms of use and privacy policies, for which we are not responsible.

Information collected from job applicants.

Personal information may be collected from you if you apply to work for us, attend a recruitment event, or otherwise participate in the 23RS recruitment process. Your personal information may be submitted through or processed by our service providers, who share your information with us. For example, if you choose to import personal information about yourself from other websites (such as LinkedIn) or use a chatbot to ask recruitment-related queries, send communications, or schedule interviews, your information may be processed by one or more of our service providers. We may also collect personal information from our service providers, including via referrals, recruitment agencies, and background screening providers.

As part of your application, you may provide sensitive personal information (for example, information relating to your gender, race, or ethnic origin, physical or mental health, or criminal records). If you do provide sensitive personal information, you do so voluntarily and agree that such information may be used as described in this Policy.

Note that if your application is unsuccessful, 23RS may still retain and use the information you provided to us for a reasonable period to handle issues that may arise in connection with your application, to contact you regarding other employment opportunities, and for 23RS’s legitimate business purposes.

Use of Personal Information

We may use personal information we collect through the Services for:

  • Facilitating and personalizing your user experience;
  • Responding to your requests, inquiries, or job applications;
  • Processing your transactions;
  • Communicating or marketing to you;
  • Conducting contests and processing prizes;
  • Assessing your job application, including to manage your profile in our recruitment system, perform pre-screening checks, send transactional SMS messages about the status of your application, and conduct interviews;
  • Monitoring and analyzing trends, usage, and activities of users of the Services;
  • Improving the Services (e.g. bug fixes);
  • Complying with applicable laws, regulations, or legal process as well as industry standards and our company policies;
  • Preventing, investigating, identifying, or taking any other action with regard to any suspected or actual fraudulent or illegal activity, or activity that violates our policies; or
  • Any other purpose, with your consent.

We or our service providers may create de-identified information records from your personal information by excluding certain information that makes the information personally identifiable to you. This de-identified information may be used to analyze request patterns or usage patterns to enhance our or our service providers’ products and services.

Sharing of Personal Information

We may share your personal information with our subsidiaries, business partners, and vendors that provide services on our behalf. For example, we may use Olo to help us keep in touch with you via email. You can view Olo’s privacy policy here. These parties are not meant to use personal information except for the purpose(s) for which it was provided.

In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Services. You acknowledge that such transfers may occur and are permitted by and subject to this Privacy Policy.

Additionally, 23RS may disclose personal information when required by subpoena, search warrant, or other legal processes, or in response to activities that are unlawful or a violation of 23RS’s rules for use of the Services, or to protect and defend the rights or property of 23RS.

Analytics and Advertising

We may use third-party technology to collect and use data in connection with interest-based advertising. These ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Services and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests delivered over time and across online services and devices.

We may use certain web analytics services, for example, Google Analytics, to help us understand and analyze how visitors use the Services and to serve ads on our behalf across the Internet. We have implemented Google Analytics Advertising Features such as remarketing with analytics, interest-based advertising, demographics, and interests reporting, user segment analysis, and impression reporting. We and third-party vendors, such as Facebook and Google, may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, personalize content, or create an account for management of our customer loyalty program.

You may be able to opt out of certain interest-based advertising using the settings on your browser or mobile device. In addition, the following services or organizations offer tools that you can use to limit or opt out of interest-based advertising:

Your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable interest-based advertising for those browsers and devices. If you opt out, you will still receive ads, but they may not be as relevant to you and your interests. Please note that we do not control how other parties manage their opt-out processes.

Social Networks

Certain features of the Services may permit you to initiate interactions between the Services and other parties, such as social networks (for example, to log in to a restaurant’s Wi-Fi network). Using these features may allow both 23RS and the other service to access certain information about your use of our Services and theirs, including personal information. You should review the terms, policies, and settings of those third-party services to learn more about their data practices and/or adjust your settings.

Sweepstakes, Contests, and Other Promotions

We may operate sweepstakes, contests, raffles, and similar promotions (each, a “Promotion”) jointly sponsored or offered by other parties; participating in these Promotions may require you to submit certain personal information. If you choose to participate in a Promotion, your personal information may be disclosed to other parties as described in the terms applicable to that Promotion. Insofar as the terms applicable to a particular Promotion conflict with this Privacy Policy, the terms applicable to the Promotion shall control.

Linked Websites

The Services may include links to other websites that are not owned or operated by 23RS. This Privacy Policy does not apply to those websites, which may have their own privacy policies or notices that you should review to understand how they may collect, use, or disclose your personal information. 23RS is not responsible for the content or privacy practices of any linked websites that are operated by third parties.

The Services also may provide links to other websites operated by 23RS or our subsidiaries. Unless indicated otherwise, these websites are not governed by this Privacy Policy. For information on how these websites may collect, use, or disclose your personal information, we encourage you to review the privacy policies posted on the linked websites.


We take reasonable measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and digital storage are not completely secure and we cannot guarantee the security of your information collected through the Services.

Your Choices

Communication preferences and marketing.

If you do not wish to receive marketing emails from us, you can opt out of future marketing emails by following the instructions provided in the marketing emails. Opting out of marketing emails will not affect our administrative or transactional emails to you (e.g., emails about your transactions, a job application, or policy changes) which we may send you, for example, to notify you of an issue with an order you have placed with us.

If you provide your phone number through the Services, we or our third-party vendor may call or send you a transactional SMS message about the status of or issues with a recent transaction (e.g., an order you have placed with us) or job application. In addition to transactional SMS messages, we may send you marketing communications by SMS. However, we only send marketing SMS messages to those who have expressly opted-in to receiving marketing communications by SMS message. If you no longer wish to receive SMS messages from us, you can opt out of future SMS messages by replying to one of our SMS messages with the word “Stop.”

Accessing, changing, and deleting your personal information.

If you are a registered user of the Services, you may review and change certain personal information (e.g., email, password, phone number, payment information) at any time by accessing your account online.


This Privacy Policy is subject to change at our discretion. We will indicate changes, including material changes, to the Privacy Policy by updating the “Effective Date” at the top of this page. Your continued use of the Services after any update to this Privacy Policy will constitute your acceptance of the changes.

Contact Information

You may direct comments or questions regarding this Privacy Policy via email to